Audience Chat

You can enable & disable chat; delete comments; ban & unban users

By default, Audience Chat is enabled when viewers are watching your Broadcast Viewer (the built-in viewer). However, there may be some circumstances where you want to disable or edit the comments from viewers and even ban some users entirely.

Let's look at the Studio and see where Audience Chat is managed:

Now let's go through in more detail what you can do.

Edit your display name

By default, your display name will be Channel Owner.

To use a different display name, click the pencil button next to it. Edit the name, then click Save.

Disable/Enable chat

To disable chat entirely for your Interactive Player, click the Settings button, then Disable Chat. By default, the audience chat is enabled.

On the Broadcast Viewer

Delete a chat comment

Chat comments and display names are automatically blocked if they contain inappropriate language. However, if there are other comments you want to delete, you must first enable Moderation.

You can delete any comments by clicking the corresponding Delete (trash can) button next to the comment.

If you do delete the comment, you will be prompted to confirm.

The comment will be immediately removed from the live chat, and will not appear in the Interactive Replay.

The comment has been removed

Banning a user

If you need to ban a user from chat, click the options button beside the trash icon, then select Ban User.

Tip: Banning a user will not delete their past comments. You can delete those comments individually as described above.

View banned users & un-ban them

Users that have been banned can be viewed and un-banned. Click the settings button, then View Banned Users.

If you would like to unban any of these viewers, click their corresponding Unban button. A ban button will re-appear in case this was a mistake.