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Troubleshooting Audio Problems

Audio settings that are too 'hot' can lead to poor audio quality in your broadcast, and failure to initialize your destinations

Stage TEN runs in your browser, but your computer is doing a lot behind the scenes to create a quality broadcast. This article explains how to check that your computer's audio settings are set.

Tip: If your audio settings are above 48KHz, you may experience audio 'crackling' or 'popping' during your broadcast, and/or your destinations may never initialize.

Resolving Muffled Audio

If your audio is muffled or hollow (especially muffled music) try Customizing Audio Preferences.

Troubleshooting audio crackling or static

  • Try a different audio device. For example, if you are using a USB mic, try a regular audio-jack mic. If you are using a regular mic, try a USB mic. If all mics provide the same results, it's probably not a mic problem.

  • Try using a hardwired mic or headphones, instead of bluetooth.

If you can't find a problem with your audio hardware, continue to checking your computer's audio settings.

Checking Your Computer's Audio Settings

Here's how you check your audio settings:

Update your Drivers

Ensure that Windows and all audio drivers are up to date. Here's a guide from Microsoft that tells you how.

Checking Your PC Audio Settings

  1. Open your 'Control Panel' -> 'Hardware and Sound' -> 'Sound' -> 'Manage Audio Devices'

  1. Select each playback device -> click properties -> and then choose 'Advanced'

  1. If ANY of your playback devices have a higher than 48000 Hz setting, you need to change the setting to 48000 Hz, and then hit apply.

  2. Refresh the Stage TEN Studio.

Set your Audio Driver to run on a single core

If none of the above have worked, you can try this.

  1. Open the Task Manager as an administrator (right-click in Start Menu then Run as Administrator)

  2. Select the "Details" tab along the top

  3. Find the "audiodg.exe" process and right-click it (note: if you can't see this process, you haven't opened the Task Manager as an administrator, go back to step 1).

  4. Set the priority of "audiodg.exe" to "High"

  5. Set the affinity of "audiodg.exe" to a single core e.g. CPU 2

  6. You will have to repeat this process, every time you reboot or turn on your PC

  7. To make this a permanent fix, check out Process Lasso https://bitsum.com/

If these tips haven't resolved your issue, please get in touch with Stage TEN support.

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