Internet Network Settings (how to work around a Firewall)
To provide high-quality video using Stage TEN, you need to set up your network so that the Stage TEN Studio can efficiently communicate with the supporting infrastructure.
You should:
Make sure Stage TEN traffic has a short path to the internet
Avoid proxies, packet inspection, protocol analyzers, and quality of service (QoS) settings
Measure and optimize latency and bandwidth of your network
Check Your Bandwidth
Your network should have enough bandwidth for multiple concurrent media streams, plus additional bandwidth for other needs. If there’s not enough bandwidth, Stage TEN may lower video definition or you may encounter other issues such as low frame rate of choppy audio.
We recommend that both the upload and download speeds of your network be at least 15 Mbps. Check your network to ensure it is suitable.
Best Practices
Ensure you are following all the usual best practices.
Ethernet vs. WiFi
Because audio/video traffic requires consistent network speeds for high-quality broadcasting, we recommend that you use hardwired Ethernet connections as opposed to Wi-Fi.
If you absolutely must use Wi-Fi, here is some additional guidance that may help you create high-quality streams.
2.4 GHz vs. 5 GHz Wi-Fi - We do not recommend operating Stage TEN over a 2.4 GHz wireless network. The 2.4 GHz band is heavily used and less reliable due to the high number of overlapping channels. This can cause high noise levels from nearby networks, as well as interference from other devices. If you must use Wi-Fi, only use the 5 GHz band
Quality of Service (QoS) - We recommend that you do not use QoS on the network that is used for Stage TEN since this can reduce video quality and or cause other similar issues
Proxies
We strongly recommend that you do not use proxy servers for Stage TEN traffic.
Proxying traffic adds latency and may cause delayed video, audio/video synchronization issues, or other undesirable side effects. If you require the use of a proxy, be aware that proxy servers can severely impact performance. If you choose to do this, ensure that:
You have whitelisted Stage TEN traffic in the proxy configuration
That Stage TEN uses Chrome proxy settings
Configure the network to bypasses the proxy for STAGE TEN media ports
If you're encountering an RTC102 Error
An RTC102 error typically occurs because of inconsistent internet connection or being in an environment that has a firewall. Start by improving your connection, and disabling the firewall (or moving somewhere where it isn't in effect).
The next step is to run a test using the WebRTC Troubleshooter. To run this test:
Click the link above, and then press START
Once the test completes, click the 'bug' icon to save the results (see below)
Send us the resulting report for analysis at support@stageten.tv.
Network Requirements
If Stage TEN is being blocked from sending media traffic by a firewall, you may need to contact your network administrator to request the following changes.
Setup protocols and ports for media traffic
Set up the following ports to allow media traffic to flow to and from your organization.
For audio/video traffic:
UDP: Open ports 443, 3478, 3479, and 20000 - 29999
TCP: Open ports 195 and 443
For web traffic and authentication:
TCP: Open ports 80 and 443
Allowlist Stage TEN media IP addresses
If you are required to restrict your network traffic, you will need to allowlist Stage TEN servers. The following IP addresses are used exclusively for Stage TEN, so you are able identify media traffic used by Stage TEN users, if required.
Important: Our infrastructure changes over time, so return to this page and check the list of IP addresses below prior to important events, or if you are experience problems.
Last updated: Dec 20, 2024
Still Having Issues?
If you continue to have issues, please contact support.
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