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          • Install the Stage TEN Sales Channel (Connecting from the Shopify App Store)
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  • Troubleshooting
    • How to contact Stage TEN Support
    • Common Issues
      • Fixing Camera, Microphone, or Screen Share Permissions
      • Troubleshooting Audio Problems
      • Internet Network Settings (how to work around a Firewall)
      • Ways to improve your internet speed
      • Why is the Text Overlay Extension Disabled?
      • Checking Permissions for Stage TEN on Facebook
      • Troubleshooting a Stage TEN Interactive Player that's embedded on your website
  • OTHER
    • Pro Studio (Classic)
      • Studio Basics
        • Computer and Internet Minimum Requirements
        • Setting the Stream Resolution
        • Recovery Mode: Handling interruptions
      • Participants & Feeds
        • Connect a Local Camera Feed
          • Connecting a Pro Camera (DSLR)
        • Invite Participants and Add Remote Feeds
        • Share your Screen or Application
          • Sharing Computer or Game Audio
        • Audio Sources, Music & Mixing
        • Recommended OBS and RTMP Settings for Use With Stage TEN
      • Building Scenes: Layouts and Overlays
        • Media Library: Videos, Images, Music
        • Play Videos in your Stream
        • Display Text Overlays
        • Creating Your Own Custom Overlays and Graphics
        • Scene Builder Hotkeys
      • Sell Products in Streams
        • Connect Shopify from the Pro Studio
      • Poll Viewers with Interactive Voting
      • Multistreaming (Pro Studio Classic)
      • Optimizing Stream Quality
        • Setting Resolution and Frame Rates
        • Improving the Quality of Your Broadcast on Stage TEN
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On this page
  • Interference from Other Camera Applications
  • Chrome Permissions
  • System Permissions

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  1. Troubleshooting
  2. Common Issues

Fixing Camera, Microphone, or Screen Share Permissions

Check these settings if you receive errors related to your camera, microphone, or screen share.

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Last updated 1 month ago

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This article should help fix media errors MED014, MED015, MED016, MED017, MED020, MED021, and MED022.

The most common reasons for a camera, microphone, or screen share not appearing in STAGE TEN are listed below. Use these instructions to check that your system is configured correctly.


Interference from Other Camera Applications

If your Stage TEN isn't detecting your camera, close any program that uses it such as Zoom, Skype, etc. Rebooting your computer before connecting can also help ensure these programs won’t compete for camera access.

Chrome Permissions

The most common reason for a camera or microphone not showing up is incorrect Chrome permissions. You must provide permission for Stage TEN to access your camera and microphone.

To check permissions, do the following:

  1. Log into the Stage TEN studio

  2. Click the "camera" or "site" icon in the Chrome address bar (they bring up the same screen)

  1. Ensure that both the Camera and Microphone radio button is selected

  2. Click the "x" button in the top-right

System Permissions

System Settings

In more recent versions of Mac OS, permissions for Chrome to access the camera, microphone, and screen (for screen sharing) need to be provided at the system level. To check your settings, perform the following steps. The images below may help guide you.

  1. Select  > System Preferences...

  2. In the system preferences, select Privacy & Security

  3. Select Camera and ensure the checkbox beside Chrome is selected

  1. Select Microphone and ensure the checkbox beside Chrome is selected

  1. Select Screen & System Audio Recording and ensure the checkbox beside Chrome is selected

  1. Reload Stage TEN Studio in your Chrome browser

Enabling Access

This explanation is for Windows 11

Windows allows applications to selectively have access to the microphone. To make sure that Stage TEN has access, you must make sure that this access is enabled. The images below may help guide you.

  1. Open Windows Settings by selecting the Windows menu at the bottom and then clicking the Settings icon.

  1. In Settings, click on Privacy & security

  1. In Privacy & security, select Microphone

  1. Make sure that the Microphone Access switch is set to On.

  1. Reload Stage TEN Studio in your Chrome browser