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Improving the Quality of Your Broadcast on Stage TEN

How to improve stream performance, fix bad broadcast quality, and laggy, choppy, pixelated video

First, make sure you've read the Ensure your Computer and Internet meet Minimum Requirements. The following steps are in addition to those tips. If you are experiencing performance issues despite following best practices, follow these steps to help improve the quality of your broadcast.

Step 1: Some computers have both an integrated and discrete GPU

Step 2: Check the Chrome “Use hardware acceleration when available” setting

a. Click the three dots in the top right corner of Google Chrome.
b. Select Settings.
c. On the left, click System.
d. Toggle on, Use hardware acceleration when available.
If the setting is already enabled, try experimenting with the setting off. In some rare cases, a video card driver can cause problems; using software to process the video can avoid a hardware issue.

Step 3: If possible, match your Stage TEN output resolution to your camera's resolution

Mismatched resolutions will use additional CPU to convert the video to your selected output resolution. The recommended settings:
  • Resolution: 1280x720
  • Frame rate: 30 FPS
  • Quality: Medium, or about 80% (depending on your control)
If you're still experiencing poor quality broadcasts, you may require a computer with a discrete video card for using Stage TEN for high quality live streaming.

If you are experiencing issues with audio quality take a look at this guide: Resolving Audio Issues

If you have further questions contact us: [email protected].